Solutions Through IT

October 14, 2013

Windows 7 and XP Profile Won’t Load. Profile status set to Backup

Filed under: Troubleshooting, Windows 7, Windows XP — solutionsthroughit @ 10:22

I’ve had this issue twice in one day, and have seen it at least once before.  User profile will not load (Windows 7) or user profile appears to be blank/temp (Windows XP).

When I have checked the profile status (Advanced Computer settings, User Profiles) the profile is set to Backup (instead of local / roaming etc.).  In theory, you should simply have to reboot the computer and this will work.  If you’re reading this, then I’m guessing the first, second and seventeenth time you tried this, it didn’t work.

Standard Disclaimer: Backup your computer & data, don’t try this at home without professional supervision, Errors and Exceptions Omitted, I am not an astronaut, you do this at your OWN RISK.

The following steps are taken from KB 947215, which also has additional steps for recovery – see below in references, although these are recovery, and not repair as per the process below.  Read everything twice, before making changes, and screen capture / take notes of what you change so that you can change it back if you get it wrong.

  1. Click Start, type regedit in the Search box, and then press ENTER.
  2. In Registry Editor, locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

  3. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
  4. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

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    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

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      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

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      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

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    • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

        2493038

      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

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      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

        2493040

    • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
  5. Double-click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.

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  6. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.

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  7. Close Registry Editor.
  8. Restart the computer.
  9. Log on again with your account.

References:

The Micro IT Blog pointed me in the direction of the Microsoft KB article.

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March 9, 2011

Removing Share from Offline Folders (WXP/W2000)

Filed under: Windows XP — Tags: , , — solutionsthroughit @ 14:20

Please ensure that you have backed up your computer prior to starting. This is an article requiring ADVANCED computer knowledge. Please get your IT support person to do this, if you are not sure of the implications of performing the steps in this article! 

UPDATE: Please check this link to resolve issues with out of sync offline files.

  1. Start Windows Explorer, select Tools | Options
  2. Select Folder Options, uncheck Enable Offline Files
  3. Reboot your computer.
  4. Start Windows Explorer, navigate to C:\Windows (XP) or C:\WinNT (Win2000).
  5. Delete the hidden folder CSC (rename if you want to be suitably paranoid, but I am not sure if this can be used to recover from/to – ensure that you have everything suitably backed up and synchronised BEFORE STARTING.
  6. Reboot your computer.
  7. Re-enable offline files

This will remove all cached data that you have, in your offline files. If your data has not been synchronised, YOU WILL LOSE DATA. Solutions Through IT Pty Ltd takes no responsibility for any data loss experienced by following this article, or by not following this article correctly.
Back your data up.
Have multiple copies.
Did I mention to protect your data with backups yet?

Resolve issues with offline files

Filed under: Windows XP — Tags: , — solutionsthroughit @ 14:19

Please note: this is a technical process and if not performed correctly, data loss can ocurr. To be safe, check with your IT specialist.

Download features and functions in version 1.1 of the Client-Side Caching

http://support.microsoft.com/kb/884739

Then run the following command

csccmd.exe /extract /target:C:\ExFiles /recurse
or 
csccmd.exe /extract /target:C:\ExFiles /recurse /onlymodified

If you see it extracting data, then go to c:\ExFiles and see whats present. These files need to be backed up PRIOR to removing offline files.

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