Solutions Through IT

May 27, 2013

Dell Fingerprint Security!?!

Filed under: Dell, Hardware, Rants, Security — solutionsthroughit @ 15:45

Holy Freaking Security Debarkle, Batman.  Just experienced one of THE MOST FRUSTRATING experiences with hardware that I’ve had for a long time.

First up: Finding the files to install.  Despite issuing the website with my service tag and OS, the support site didn’t want to give me the fingerprint software / firmware.  After trying to build a DOS based USB boot disk, to attempt to boot the DOS based (yes, it’s 2013, and you apparently can’t run a GUI installer to update the firmware for the BIOS), we actually find the GUI application that updates the BIOS.  After installing the Dell ControlVault Firmware, then we have to re-install the Dell Data Protection Access.  After this, we can finally install the Dell ControlVault Driver. 

After we’d sorted out the issues, configuring the Dell FIPS software for this notebook (mine no less!) took two IT guys well over two hours to fuddle their way into getting this working.  Dell, I shouldn’t be wasting MY time to fix YOUR lack of documentation. 

Some of the “fun” errors we had were “The original 6503 could not be located in the dynamic link library.” 

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We couldn’t enable the fingerprint reader when there was a Microsoft Live account present.

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We also couldn’t setup the biometric – because the system administrator had set policies that disallow biometrics.

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Resolution:

Open control panel, and search for biometric.  Click on Change Biometric Settings.

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Tick “Allow users to log on to a domain using their fingerprints”, and then Save Changes.

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5 Comments »

  1. […] year I wrote a typically cynical post about how to get the fingerprint security working with Windows 8.  I upgraded to windows 8.1 in place, so didn’t have to worry about re-installing the […]

    Pingback by Dell Fingerprint Security Part two (Windows 8.1) | Solutions Through IT — December 16, 2014 @ 11:41

  2. you need to go to the users accounts in controll panel -> manage user accounts – and delete the windows live user leaving only the domain user. than u will be able to set it up.

    Comment by LK — August 19, 2013 @ 19:16

    • Yes, that’s it! Thank you. I didn’t realize it talks about different account than I am currently logged in with.

      Comment by Emanuel — October 1, 2013 @ 16:09

  3. Hi Emanuel,

    I think that I didn’t log onto the W8 computer with a local user account, that was linked to a live ID.I configured the Live ID after I was domain joined, and I believe that this worked? (Sorry, it was some time ago now, and I didn’t get this the second time I installed W8)

    Comment by solutionsthroughit — July 6, 2013 @ 10:51

  4. Hello, how did you pass the error “Windows Live Id user” detected?

    Comment by Emanuel — July 3, 2013 @ 19:59


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