Solutions Through IT

August 12, 2011

Manually uninstalling the Kaseya Agent

Filed under: Software Cleanup — solutionsthroughit @ 10:17

Grabbed from this post.

If you need to remove Kaseya and it won’t uninstall from Add/Remove programs, try this:

First try the uninstall string

“C:\Program Files\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe” UNINSTALL

or

“C:\Program Files(x86)\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe” UNINSTALL

If this fails,

1. Stop the Kaseya Agent service
2. Set the Kaseya Agent service to “disabled”
3. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KAPFA
4. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KaseyaAgent
5. Reboot the machine (so that we can be sure that windows knows the service is disabled)
6. Delete c:\program files\kaseya
7. Delete c:\program Files\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}

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